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Frequently Asked Questions

Why Ezderm?

Ezderm is a dermatology-specific EHR built exclusively for medical, surgical, and cosmetic dermatologists. With a 3D body map, 1,100+ derm treatment plans, and integrated dermatology-specific RCM, it delivers faster documentation, fewer clicks, and better collections than general EHRs. Practices choose Ezderm because it’s purpose-built for dermatology—not adapted for it.

Specialties & Eligibility

Ezderm is purpose-built for dermatology—general, surgical, and cosmetic. Every workflow and update is designed specifically for dermatology practices. If your practice includes additional specialties, contact sales@ezderm.com to determine whether Ezderm is the right fit.

Not currently. Ezderm is optimized for U.S. dermatology workflows, including ICD-10, CPT, and insurance-based billing.

Access, Hardware & Requirements

EHR: Accessible from any Apple device (iPad, iPhone, MacBook, iMac).
Practice Management & Patient Portal: Any Mac or Windows desktop/laptop.
Ezcheck-in App: iPad only.

Yes. Ezpay, powered by Square, supports in-office payments using the Square Terminal or Square Reader.

Pricing, Contracts & Data Ownership

Pricing varies by practice size and needs. Contact sales@ezderm.com for an accurate quote.

No. Pricing is transparent with no surprise add-ons.

Standard term is 24 months, with optional longer-term price protection.

Yes—licenses can be added, removed, or transferred without penalty.

Yes, contact sales@ezderm.com for an accurate quote.

A one-time $1,000 import fee is typical.

You do.

Implementation, Training & Support

Plan for 6–8 weeks of implementation. You receive system access as soon as you sign, and billing typically begins at go-live when you start seeing patients with the Ezderm platform.

White-glove onboarding with a dedicated project manager, workflow setup, fee schedules, and full system configuration.

Training is customized for your practice. Options include Ezschool, one-on-one virtual, group virtual, and onsite. Training starts at least four weeks before go-live.

Yes—we include 20 hours of online role-based training for providers, clinical staff, and administrative teams, with recorded sessions and help-center access.

Immediately after signing.

Monday–Friday, 8:30 AM–8:00 PM ET
Support: (877) 443-9337 ext. 2
Email: techsupport@ezderm.com

Workflows, Documentation & Efficiency

Ezderm’s dermatology EHR auto-populates morphology, assessment/plan, counseling, coding, and recommended medications using a 3D map of 3,000+ anatomical locations. Providers typically save 60–90 minutes per day.

Over 1,100 pre-built, customizable dermatology treatment plans.

Yes—same experience across iPad, iPhone, and Mac.

RCM Services & Billing

Yes. Ezderm provides full-service dermatology-specific RCM with dermatology-certified billers and coders.

Most practices achieve 95–98% by using Ezderm’s RCM services.

Yes. You can use Ezderm RCM or bill in-house.

Claim submission, payment posting, denial management, encounter posting, SMS/email statements, and a dedicated patient billing phone line.

Percentage-based pricing that adjusts with claim volume. New York uses a flat-fee model. Contact sales@ezderm.com for exact pricing.

Scheduling & Patient Engagement

Yes—patients request appointments and your staff approves or adjusts.

Yes—text and email reminders with confirm, cancel, or reschedule options.

Ezlink allows patients to complete forms, IDs, and insurance cards from their phone or a QR code, with data flowing into the EHR automatically.

Yes—fully integrated.

Cosmetics Module

Injection documentation for neuromodulators and fillers with tap-to-mark sites, units, lot numbers, and expiration tracking.

Not yet, however, enhanced cosmetic workflows, such as photo-based drawing, are on our current product roadmap.

Document lasers using the main EHR and 3D body map.

Pathology, Labs & Biopsy Tracking

A dedicated biopsy log tracks every specimen until treatment is completed.

Digitally for integrated labs; via eFax for non-integrated labs.

Yes.

Integrations, API & Third-Party Tools

No. Ezderm is an all-in-one dermatology platform, and mixing systems creates workflow and reliability issues.

No, however we have a closed API and are continually working to expand Ezderm’s integration capabilities.

Insurance Eligibility & Payments

Yes—automatic checks run 24 hours before appointments, with manual and bulk options available.

Deductible, copay, coinsurance, and clear schedule status indicators.

Yes—patient-specific out-of-pocket estimates based on their insurance profile.

Ezpay, powered by Square, posts payments directly into the patient ledger and supports cards, cash, check, Zelle, PayPal, and Venmo.

Compliance & Certification

Yes. Ezderm is ONC 2015 Edition compliant. Certification covers CHPL listing, cost and limitations, API documentation, and Real-World Testing plans/results.